Explore The Most Commonly Asked Questions About
Traveling to Africa with Away to Africa
CHOOSING A TRIP
What type of trip is right for me?
We suggest you take our 5 minute Questionnaire to determine which African country suits you best. Also, read through each itinerary for details. Our short list of recommendations are; Ghana for culture, South Africa for beautiful terrain and nightlife, Morocco for relaxation, Kenya and/or Tanzania for relaxation, safaris and beach life. This shortlist is limited and does not include all our destinations which is why we encourage you to explore each itinerary as they are all unique and include a wealth of experiences.
Typically how many travelers are in each tour group?
Each tour varies in size ranging from 2-30 travelers. However, for larger groups we will split the travelers into groups of 10-15.
Who will lead the tours on the trip?
Each tour is led by an Away to Africa tour partner who originates from the destination country and possesses extensive knowledge of their home country.
Are these family friendly tours?
Yes, all of our tours are family friendly but if you are traveling with your family you must inform us the ages of your travel group when making a deposit or if you are booking one of our ‘Private Departures’ you should notify us prior to making your reservation.
Do any of the tours have an age limit?
Our tours do not have an age limit but there are some activities on a few tours that will restrain younger children or adults with mobility concerns from participating. For instance our Ghana Tour offers novice hiking and canopy walkway experiences. We would recommend travelers under the age of seven (7) and adults who are limited in their mobility to omit or limit this experience.
Also, if there are children under the age of 18 attending a tour with a larger group we require separate transportation for the family with the child they are traveling with.
Are trips physically demanding?
There are some trips which include excursions which require a specified mobility. For instance our Ghana tour requires you to walk and ‘hike’ a distance of 1-2 hours.
Are tours suitable for solo travelers?
All of our tours are suitable for solo travelers and we highly recommend that solo travelers book with Away to Africa! The majority of our tours attract multiple solo travelers so you can relax knowing that there are others traveling solo on the same trip. Additionally, all of our tours include an Away to Africa representative who travels with the client(s) throughout the entirety of the tour.
Are tours accessible/disability friendly?
We recommend that all travelers who have a disability restricting mobility contact Away to Africa directly. We offer a variety of tours which are wheelchair friendly, such as our South Africa and Morocco tours.
Are tours suitable for LGBTQ travelers?
Away to Africa promotes safe traveling for all of our travelers. Travelers of the LGBTQ can rest assured that when inquiring or booking an Away to Africa tour we will advise which countries are LGBTQ friendly.
Can I amend my tour to a longer or shorter time period?
Each traveler has the ability to amend the number of days on any tour to their liking. For all personalized tours travelers should complete the form for our Private Departures.
How do I sign up for a tour?
View all tours on www.AwaytoAfrica.com. Once you click on the tour and scroll through the itinerary you will see a few buttons stating ‘Reserve Your Seat’. Click this button and you will have the ability to secure your seat with a deposit and complete the required information to secure your seat on selected tour. This applies only if there is room available on the tour.
What happens after I sign up for a tour?
Once each traveler signs up for an Away to Africa tour you will receive access to your Away to Africa file. Each Away to Africa file contains a group of documents that each client needs to review, complete and return.
Each traveler will receive an email providing a link for Travel Insurance, Access to their Away to Africa File and a link to book a consultation call with an Away to Africa representative to discuss your payment plan and flight options.
Will Away to Africa take my dietary restrictions into consideration for my travels?
Once each traveler signs up for an Away to Africa tour you will receive access to your Away to Africa file. Each Away to Africa file contains a group of documents including Dietary Restrictions and Medical Information forms. Each traveler is required to submit this information prior to traveling on any tour.
What are the travel essentials or what should I bring during the tour?
Each traveler will receive a list of travel essentials for each tour once a deposit is made. Travel Essentials provided include vaccinations and visa requirements, currency information, weather, tipping and additional information.
DURING THE TRIP
What type of accommodations will we lodge at?
Away to Africa’s accommodation includes only 4 and 5 star lodging.
What time should I arrive on the first day?
If you arrive before check in time, which is usually 2:00 PM, then you are responsible to pay for an extra day
If you depart after checkout time, which is usually 12:00 PM, then you are responsible to pay for an extra day
Activities for all tours begin on the second day so it is required that you arrive on the first day before late night.
Will we ever need to amend a schedule during the tour?
There are times when unforeseen events prevent us from traveling as planned in our schedule. This does not happen often but if it does happen we will update each traveler ASAP and find an alternative solution for the missed activity.
What happens if I change my mind about attending certain activities during a trip?
You have the ability to change your mind at any time regarding your willingness to attend activities on tour. However, keep in mind that you will not receive a return of compensation for any activities you wish to forgo while on tour.
What if I miss my departing flight to tour or arrive at a later time than scheduled for the tour?
If you miss your initial flight or if your flight is delayed causing a late arrival you can make a claim through your travel insurance to make a claim for your late departure and any missed days or activities.
What if my travel plans are canceled due to Covid-19?
Please read our updated Covid-19 policy for all Covid-19 questions related to our tours.
What are Covid restrictions for the country we are traveling to?
Please read to review all Covid-19 restrictions for all African countries.
What are the visa requirements for travel?
Please view this link and choose the passport you wish to travel with/on. Afterwards, you will see a complete list of visa restrictions for your passport.
What happens if Away to Africa cancels a trip?
Away to Africa maintains that all tours will proceed as scheduled except in circumstances inclusive of natural disasters, civil unrest and/or any kind of serious national emergency that will affect the safety of our staff and travelers. In these instances, Away to Africa will inform you in writing of the cancellations and alternative plans where necessary. In instances where tours are canceled, we recommend that you transfer amounts paid to an alternate departure date. You may also receive a full refund minus any purchased airfare, administrative fees or other fees that would require Away to Africa to pay out of pocket if a refund is awarded. Please note that the refund will not include monies paid for processing which is non-refundable.
What happens if I need to cancel my trip for personal reasons?
Should you cancel any portion or all parts of your trip, cancellation fees are applicable. A cancellation will be accepted once written confirmation is received.
Note the following:
- All deposits are fully refundable within fourteen (14) days of booking so long as the deposit is made at least 161 (one hundred sixty-one) days prior to the departure of the tour.
- A2A reserves the right to retain the deposit and Twenty Five percent (25%) of the total booking costs whichever amount is more if cancellation occurs within 160 (one hundred sixty) days prior to departure.
- A2A reserves the right to retain the deposit or fifty percent (50%) of the total booking costs whichever amount is more if cancellation occurs within one hundred twenty (120) days of departure.
- A2A reserves the right to retain 100% of monies paid by you in connection with the booking should cancellation occur ninety (90) days prior to departure.